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http://www.humboldt.edu/~tha1/bloomtax.html . (Retrieved January 17, 2003).
This page from Dr. Allen of Humboldt State University gives an overview of Bloom’s taxonomy of educational objectives. It is a short source, but is useful because of its layout and insights into a major theorist in instructional design.
Advanced Educational Technologies. (2002). About The Process of Professional Collections™.
Available online at: http://www.collection-training.com/product.html (Retrieved February 12, 2003).
This site is a collection training site I use for benchmarking only. It tells me that people are charging huge amounts of money for delivering CD based courses.
American Society for Training & Development. (2003). Available online at:
http://www.astd.org (Retrieved February 15, 2003).
This highly respected organization has a lot of information related to training, including up to date materials related to e-learning effectiveness and benchmarks on costs and ROI of e-learning. Unfortunately, much of the material requires membership.
Available online at: http://www.astd.org/virtual_community/comm_trends/state_of_industry_td0198_cms.htm (Retrieved February 12, 2003).
This 1998 report from the ASTD gives benchmarks in training costs by industry, and size of establishment. It is a very well laid out report that is very useful in instructional design and making estimates of company costs on a per employee basis. This information will aid me in doing a cost-benefit analysis concerning the viability of my projected course from a business point of view.
System Manual Available online at: http://www.bls.gov/ncs/ocs/ocsm/comD378.Htm (Retrieved February 2, 2003).
This web page provides a brief job analysis of debt collectors. It is not very complete in spite of the source. Nonetheless, it still provided a concise starting point from the U.S. Government.
Bureau of Labor Statistics, U.S. Department of Labor. (2003). Occupational Outlook Handbook,
2002-03 Edition, Bill and Account Collectors. Available online at: http://www.bls.gov/oco/ocos143.htm (Retrieved January 20, 2003).
This site is for content for my course. It covers the environment and general job description of bill and account collectors, as well as employment opportunities. It states that, “Bill and account collectors held about 400,000 jobs in 2000. About 1 in 6 collectors work for collection agencies. Many others work in banks, department stores, government, hospitals, and other institutions that lend out money and extend credit.”
Bureau of Labor Statistics, U.S. Department of Labor. (2003). Occupational Outlook Handbook,
2002-03 Edition, Tax Examiners, Collectors, and Revenue Agents. Available Online at: http://www.bls.gov/oco/ocos260.htm. (Retrieved January 20, 2003).
This page from the Occupational Outlook Handbook covers tax collectors and their job outlook and duties. It also discusses minimum, median and maximum earnings.
Bureau of Labor Statistics, U.S. Department of Labor. (2003). Occupational Outlook
Handbook, 2002-03 Edition, Financial Clerks. Available online at:
http://www.bls.gov/oco/ocos142.htm (Retrieved January 20, 2003).
This page shows average earnings of bill collectors per hour, as well as information about other types of employment as financial clerks, which could be used as motivation to adults wanting to become bill collectors temporarily.
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook,
2002-03 Edition, Human Resources, Training, and Labor Relations Managers andSpecialists , on the Internet at http://www.bls.gov/oco/ocos021.htm (visitedFebruary 14, 2003).
While this page provides information about the human resources employees, it serves as a brief overview of the process of analyzing a job to prepare job descriptions. The job description then becomes a basis for creating the skills necessary for successful performance of a job.
Bureau of Labor Statistics, U.S. Department of Labor. (2003). Occupational Outlook
Handbook, 2002-03 Edition, Loan Officers and Counselors. Available online at: http://www.bls.gov/oco/ocos018.htm (Retrieved January 20, 2003).
This site lists mortgage and loan related jobs. The one interesting for my course will be that of Loan Counselor, which is their terminology for a collector on mortgages. Present and future bill collectors will find it interesting that the average income for these mortgage collectors, according to this site from the Bureau of Labor Statistics, is significantly higher than it is for consumer bill collectors.
Carrell, M., Elbert, N., Hatfield, R., (1995). Human Resource Management: Global Strategies for
Managing a Diverse Workforce. 5h Ed. Englewood Cliffs: Prentice Hall.
http://www.nwlink.com/~donclark/hrd/sat2.html#traincost. (Retrieved Feb 16, 2003).
This resource covers instructional design from a training point of view. It includes job
and task analysis. This phase answers the who, what, where, when, why, how and how
much of training.
http://www.collectiontraining.com (Retrieved Feb 16, 2003).
A debt collection training site. They use videos and manuals.
Driscoll, Marcy P. (2000). Psychology of Learning For Instruction. 2nd ed. Boston: Allyn and Bacon.
Frischer, Carol. (1999). Collections Made Easy. Franklin Lakes, NJ: Career Press.
Gall, M., Gall, J., Borg, W. (2003). Educational Research: An Introduction. 7th ed
Boston: Allyn and Bacon.
Gagne, R., Briggs, L., Wager, W.. (1992). Principles of Instructional Design. 4th ed. Holt,
Rinehart and Winston: Inc.
This book is a classic in instructional design that includes an author who is a major
theorist on the topic. It discusses educational design systems and strategies for teaching and learning specific types of material. It can be used as a ‘cookbook’ for various aspects of course designs. It also discusses the need for feedback to improve on course delivery.
Gardner, Howard. (1993.) Multiple Intelligences: The Theory In Practice. U.S.A.: Harper Collins.
Harvard Project Zero and President and Fellows Harvard College (2000). Adult Multiple
Intelligences MI Basics. Available online at: http://pzweb.harvard.edu/ami/mibasics.htm (Retrieved January 16, 2003).
This excellent resource from Harvard presents the basic principles of Gardner’s multiple intelligences, explains each, and gives a brief idea on how to apply them. I only wish there were more on application on this excellent page. It also discusses a new idea for adult learning and teaching theory based on the multiple intelligences.
Kearsley, Greg. (2002). Explorations in Learning & Instruction: The Theory Into Practice
Database. Available online at: http://tip.psychology.org/index.html
(Retrieved February 14, 2003).
Knowles, M., Holton, E., Swanson, R. (1998). The Adult Learner. 5th ed. U.S.A.: Butterworth-
Heinemann
This classic text includes renowned adult learning theory author Malcolm S. Knowles, a pioneer in adult learning theory. His theories are so well known and substantiated any course designed for adults should conform to his principles.
Knowles, Malcolm S. (1980.) The Modern Practice Of Adult Education: From Pedagogy To Androgogy. New York:
Cambridge: The Adult Education Company
Leigh, Douglas. (Not dated). A Brief History of Instructional Design. Available online at:
http://www.pignc-ispi.com/articles/education/brief%20history.htm. (Retrieved January 18, 2003).
This short history of instructional design briefly explains a few of the ideas that have developed over time related to instructional design. While not authoritative or complete, it has value for its brevity.
Malachowski, Michael J. (2002). ADDIE Based Five-Step Method Towards Instructional
Design. Available online at: http://fog.ccsf.cc.ca.us/~mmalacho/OnLine/ADDIE.html
(Retrieved February 16, 2003).
Maschke, Kathy. (Not dated). Robert Gagne's Instructional Design Approach. Available
online at: http://www.gsu.edu/~mstswh/courses/it7000/papers/robert.htm. (Retrieved February 16, 2003).
This paper gives a very good layout of Robert Gagne’s principles of Instructional Design. Although many of the principles are self-evident, others would be enhanced if they were explained. Nonetheless, this site gives a good summary of Gagne’s ideas, and the tabular form of many of the ideas make them easy to apply to my project.
http://www.usask.ca/education/coursework/802papers/mergel/brenda.htm. (Retrieved Feb 16, 2003).
Mergel analyzes the models and theories of instruction and learning. Her excellent document covers behaviorism, cognitivism, and constructivism. She discusses major theorists such as Thorndike, Skinner, Bloom, and Gagne. She gives both Bloom’s and Gagne’s taxonomies of learning. This paper is very well done and researched.
Paulsen, Timothy. (1994). Collect Those Debts! Canada: Self-Counsel Press
Phoenix Resource Group. (2002). Non titled web page. Available online at:http://www.eprg.com
(Retrieved January 14, 2003).
A debt collection training site. Their CD ROM’s claim to have entertaining games as learning tools. They offer online testing of the FDCPA.
Ryder, Martin. (Jan 1, 2003). Untitled. Available online at:
http://carbon.cudenver.edu/~mryder/itc_data/idmodels.html. (Retrieved January 14, 2003).
This excellent online bibliography and links covers virtually every aspect of instructional design, including models, theories and theorists. Some of the models linked to are behaviorist, cognitive, and constructivist. It has great links to androgogy and adult learning theory material that will be helpful to my project. There are subsets of many of the models. Major theorists include Thorndike, Knowles, Gagne, Bloom, and Bandura. Many other models and theorists are linked to, also. This bibliography lacks critical evaluation per se, but it is so complete that it serves as an excellent general searching resource. Another weakness of the site is it does not appear to link to original work by the theorists. Of course, this may be a weakness of the online medium and the lack of availability of original work.
Schaeffer, Mary. (2002). Essentials of Credit, Collections, and Accounts Receivable. Hoboken:
Wiley and Sons.
Sher, D., Sher M. (1999). Collect Debts And Still Keep Those Customers. New York:
American Management Association.
Sklar, Leonard. (1990). The Check Is Not In The Mail. San Mateo: Baroque Publishing.
Society for Human Resource Management. (2003). Measure the Success of E-Learning.
Available online at: http://www.shrm.org. (Retrieved February 15, 2003).
Learning. Available online at: http://www.library.yale.edu/training/stod/pedagogy_vs__androgogy.html#Orientation. (Retrieved January 19, 2003).
This page from Yale University Library compares pedagogy and androgogical approaches in a comparative table. It covers the etymology of the root words, and is useful as a simplified checklist for developing an androgogically based course.
Yale University Library. (2001). Principles of Adult Learning. Available online at:
http://www.library.yale.edu/training/stod/principles.html (Retrieved January 18, 2003).
This excellent page from prestigious Yale University Library covers the principles of adult learning, especially those related to training. Because my project consists of a training course, this information from such an authoritative source will be of great value to me in development my course.
Zemke, R. & Zemke, S. (March 9, 1984) 30 Things We Know For Sure About Adult
Learning Innovation Abstracts Vol VI, No 8 http://www.hcc.hawaii.edu/intranet/committees/FacDevCom/guidebk/teachtip/adults-3.htm (Retrieved January 15, 2003).
The value of this page is the number of ideas covered, but not in detail. The biggest weakness is a lack of references and bibliography to trace their ideas. However, I included this URL as a non-authoritative source because it shows some good ideas for teaching adults that can be researched.
Winston, A., Winston J. (2000). Complete Guide To Credit And Collection Law. 2nd ed.
U.S.A. Prentice Hall.